Digital transformation (DT) is the process of adoption and implementation of digital technology by an organization in order to create new or modify existing products, services and operations by the means of translating business processes into a digital format.
RPA tools are very powerful and can be used to develop robots capable of automating almost any computer process traditionally performed by humans.
RPA can execute repetitive tasks more quickly and accurately, removing the human component to do other tasks that can improve client experience and satisfaction.
Artificial intelligence is a technology which enables a machine to simulate human behavior. Machine learning is a subset of AI which allows a machine to automatically learn from past data without programming explicitly. The goal of AI is to make a smart computer system like humans to solve complex problems.
The Internet of things (IoT) describes physical objects (or groups of such objects) with sensors, processing ability, software, and other technologies that connect and exchange data with other devices and systems over the Internet or other communications networks
A chatbot or chatterbot is a software application used to conduct an on-line chat conversation via text or text-to-speech, in lieu of providing direct contact with a live human agent. A chatbot is a type of software that can help customers by automating conversations and interact with them through messaging platforms.
Business-to-business (B2B) integration is the automation of business processes and communication between two or more organizations. It allows them to work and trade more effectively with their customers, suppliers and business partners by automating key business processes.
Optical character recognition or optical character reader is the electronic or mechanical conversion of images of typed, handwritten or printed text into machine-encoded text, whether from a scanned document, a photo of a document, a scene-photo or from subtitle text superimposed on an image.
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